Call Us +971 4 384 7500
Email Us info@urs-me.com
ISO 10002 Complaints Management System Provides guidance on the process of complaints handling which includes planning, design, operation and maintenance of complaint management within an organization. The complaints handling process described is suitable for use as one of the processes of an overall quality management system. The International standard provides a framework that the information obtained through the complaints handling process can lead to:
Complaint Management System compliant to ISO10002 is relevant to any organization that wishes to exceed customer expectations, a basic requirement for businesses of all types and sizes, whether they’re in the private, public or voluntary sectors and is applicable to all types of organizations irrespective of size, nature or geography such as Hospital, Health Care, Trading, Manufacturing, Service Companies, Software Companies, Construction, Medical Devices etc.
Complaint Management System is a Guideline Standard. Therefore it is issued by URS as compliance certification.
ISO 10002 addresses all aspects of complaints handling with benefits as below:
If you are interested in this certificate, do not hesitate to contact us through the Enquiry Form.
Enquire NowSAIF Plus Q1-09, 056/C, SAIF Zone, P O Box 7871, Sharjah, UAE
No.118, Darya Blvd., Sa'adat Abad.
Office 103 & 104, Speedex Centre, Salahuddin Road, Deira, Dubai
Store # 2, Coral Building, ICAD 3, Mussafah, P.O. Box 377913, Abu Dhabi, UAE
United Registrar of Systems-Kuwait,
Qibla-Ahmed Al Jaber Street, Al Zomoruda Tower, 17th Floor, Office-8 Kuwait.
+965 2 263 5450
URS MANAGEMENT AND SERVICE LLC,
Zone 24, Building 6, Street: 220, Qatar.
Near Kalimat Bldg., Yassine Khoreibet Dist., Basrah, Iraq
Download the latest training calendar to
learn more about the courses we offer.